Shipping & Returns

SHIPPING IN THE UK

Shipping to UK addresses is free of charge including the Channel Islands and The Isle of Mann.

 

Get your trail pack before you arrive in the Cotswolds.

 

1st class postage used. Order before 2pm for next day delivery. 

SHIPPING TO HOLIDAY ACCOMMODATION

If traveling from abroad we can send your trail pack to your holiday accommodation free of charge. Let us know the delivery address and the day you arrive and we will co-ordinate with your accommodation to have your trail pack waiting for you.

To add a date of arrival 'add a note' at checkout

SHIPPING WITHIN THE EU

Standard shipping £6

Delivery 3-5 working days

Tracked shipping £12

Delivery 3-5 working days

Select at checkout

SHIPPING TO THE REST OF THE WORLD

Standard shipping £10

Delivery 5-7 working days

Tracked shipping £14

Delivery 5-7 working days

Select at checkout

If you're booking ahead of your trip to the UK make the shipping address your accommodation here and add a note at checkout stating the date of your arrival and we will ensure it's there upon your arrival.

RETURN + EXCHANGE POLICY

If you wish to cancel your order email us as soon as possible to CotswoldDiscoveryTrail@gmail.com ASAP putting 'CANCEL ORDER' in the title of the email.

 

You have 28 days to notify us if you want to cancel the order or exchange the item. The cancellation period will expire 28 days from the day on which you purchased the goods you have ordered. 

 

If we have not sent your Trail Pack to you when you wish to cancel it we will refund your money and retain the Trail Pack.

 

If already sent or received, package the item up and send it back to us within 14 days of letting us know that you want to cancel your order and return the product (we recommend you use a signed-for delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product.

 

We will process the refund directly to your payment card, in no more than:

a. 14 days after the day the product is received by us; or

 

b. if earlier, 14 days after the date you provide evidence that you have returned the product to us; or

 

c. if there were no goods supplied, 14 days after the day on which you informed us (via Step 1 above) about your decision to cancel your order.

 

Please don’t destroy or throw away any product, even if it’s faulty, before you’ve spoken to us and agreed that doing so won't affect any refund you may be entitled to.

 

Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to us).

Contact  
info@cotswolddiscoverytrail.com
+44(0)1453 768598

© 2019 Cotswold Discovery Trail

All Rights Reserved

Registered in England and Wales No. 07047771. 

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